Our Values

Make hard things easy

We understand complexity, and we know how challenging it can be to work with ‘no’ people. At ResolvePay, we seek  to find answers, simply. This could be through explaining  complex legislation using everyday words; providing  results with speed and accuracy; or providing guidance on  how to become compliant. 

Learn and educate

We believe that there is always an opportunity to learn,  and we actively seek ways to improve ourselves, our services and our relationships. We make sure to ask hard questions, listen to feedback and find ways to surprise and delight our clients at every opportunity. ResolvePay endeavours to be open and authentic in all  our interactions, and seeks to always find ways to improve not only ourselves but to add value to our clients as well. 

 

Bias for action

Initiative and gumption are central to everything we do at  ResolvePay. We look for ways to get to the answer quickly  and accurately, and are always seeking to be two steps ResolvePay seeks to surprise and delight our clients,  providing information, value and insight to help improve  things for our clients. We see this as being extraordinary in  an industry of ‘ordinary’ consultants. ahead in everything we do. ResolvePay is courageous in our approach to ‘getting  things done’. Our team is results driven and their  experience and understanding of the complexities of what  we do enables confidence and courage to make hard decisions, rather than passing the buck.

Low risk compliance

It is critical to us that our clients can achieve compliance to the relevant NZ payroll legislation with minimal risk, be that cost, time or complexity. ResolvePay provides advice and accountability to guide our clients and give them assurance that they are compliant, without making things  difficult or risky.  

 

Sustainability

For ResolvePay, sustainability is not just about the  environment; we are building a sustainable business  through sustainable relationships with our clients, investing  in our people and investing appropriately into creating a ResolvePay works with our clients and provides expertise  to make informed decisions. We make compliance happen  for our clients, and give support and insight for informed  decision making. more sustainable environment overall. Our team and fundamental principles of what we do and  why we do it boils down to one simple principle: because  we care. We care about helping our clients become compliant, we care about building sustainable business models, processes and controls in payroll, we care about ensuring employees are paid correctly and fairly, we care about the environment and leaving a minimal mark on the planet while achieving our business goals. We are uniquely passionate about arguably a pretty boring topic, and we are the ones around the barbecue advocating for compliance across all things payroll.